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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy
This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience...
View ArticleGuest Post: 14 Ways to Improve Customer Experience in Flexible Workspaces
This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost...
View ArticleGuest Post: How Can a Role in CX Become a Green Job?
This week, we feature an article by Niraj Ranjan Rout, Founder and CEO of Hiver, a customer experience platform that helps teams collaborate and communicate across departments. He talks about how...
View ArticleTop 5 Customer Service & CX Articles for Week of December 25, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to...
View ArticleHow to Create Amazing Customer Experiences in 2024
Top Takeaways: Customers are smarter than ever before. They are judging your business based on the best experiences they’ve had from any industry, and it doesn’t matter if it’s B2B or B2C. This means...
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“We Deliver Amazing Customer Service”: The Difference Between Perception and...
This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference...
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Ford Versus Ferrari: A Lesson in Customer Experience
Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point: Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari...
View ArticleTop 5 Customer Service & CX Articles for Week of February 19, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to...
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Do You Give Your Customers an Experience – Or Just a Transaction?
In the past few months, I’ve been to several concerts. I’d say the entertainers were legends in the industry. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond...
View ArticleTop 5 Customer Service & CX Articles for Week of March 25, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to...
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The 5 Steps to a 5-Star Customer Experience with Katie Mares
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What five steps are crucial for creating a five-star customer service experience? How can language and...
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This Customer Could Ruin Your Business
What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way. Many years ago, I used to...
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